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Delivery & Pricing

 

 

All prices quoted at Horse Requisites are in British Pounds Sterling unless otherwise stated and are quoted before Value Added Tax, we provide a VAT receipt for all purchases made by card or on account. Orders are accepted at the sole discretion of Horse Requisites Ltd and subject to the credit or account card being authorised for the transaction. We accept most major card types except American Express. All Orders are processed and dispatched within 48 hours of receiving them and each order is assigned its own order reference number which can be referred back to for future reference (Please Note; orders placed over the weekend/bank holiday can take up to 72 hours to be processed)

We also provide delivery in and around Newmarket on a daily basis (Monday to Friday) for both small and large orders; with two full time drivers we aim to meet the expectations of our customers and meet the high demand for orders including accepting orders for same day delivery, however to ensure this we do ask that you try and get orders to us before 12 noon. Please appreciate that at peak times and during busy periods they may be a short delay on your delivery and all orders can only be processed subject to stock.

Shipping Costs

We use FedEx for all major deliveries and website prices refer to UK Mainland. For delivery to Scottish Highlands, Scottish Islands, Northern Ireland, Southern Ireland, Isle of Wight, Isle of Man and the Channel Islands incur higher carriage charges and are individually quoted dependant on the weight and size of the item, and with a full Postal address. If you live in any of these areas in order to save any confusion, please call the shop for a quote and place orders by phone.

We also ship internationally, same procedure applies for these orders; to ensure we get you the best price and fast delivery.

Due to the nature of many of our products we often ship by pallet load and can also ship full containers, for more information on either of these please contact us and we will endeavour to meet your requirements.

Please see the table below for UK Mainland Shipping costs:

 

Cost Delivery Type
Courier Pack
(Small Items)
Next Day
(Before 10am)
Next Day
(Before Noon)
24 Hour Service
(1 Parcel)
48 Hour Service
(1 Parcel)
Price
Ex VAT
£6.50 £17.50 £12.00 £9.50 £7.90
Price
Inc VAT
£7.80 £21.00 £14.40 £11.40 £9.50

 

FedEx provide a quick and reliable service however if you are not in when your parcel is due to be delivered they will not leave it unless given instruction to do so, if they take it away with them we will require a telephone number for them to contact you in order to rearrange a delivery time to convenience yourself, if they do not hear from you they will send the parcel back to us, we will then have to re-charge delivery in order to send it back out, so please consider this when choosing the delivery address.

Damaged or Faulty Goods

In the unlikely event that you find fault with your product please contact us as soon as possible and have handy the proof of purchase including an order reference number plus any images or proof of the damage, where possible we will repair the issues however if we are unable to do so we will replace it like-for-like (Note products damaged due to misuse will not be replaced)

If no alternative is available, we will reimburse accordingly.

Returns

By law you have the right to return any item purchased by phone or online sale without a valid reason for return as long as you let us know your intentions within 14 days of receiving your purchase, you then have a further 14 days to get the good returned to us in the same condition that they were sent. This does not affect your statutory rights and a refund will be issued within 14 days of the goods being returned to Horse Requisites.

NB; All returns need to be accompanied by proof of purchase and for a full refund it must be returned by the person who bought the item.

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  • "Fantastic helpful staff and amazing selection of stock! Plus if they don't have it they will order it for you! Only place we horse shop, travel from Norfolk on a regular basis just to go there "

    Lianne Delaunois-Vanderperren
  • "We've worked with Horse Requisites for many years, they are far more than a supplier - more like a partner to our business, there to help with a wealth of knowledge & experience."

    Newmarket trainer